个人金融银行-Branch Manager/Deputy Branch Manager 支行行长/副行长

Responsibilities:

1. FINANCIALS / BUSINESS RESULTS

Ensure Branch goals and targets are met, including:
- Number of customers
- Volume and revenue growth.
- Relationship indicators (x-sell, product penetration etc)
- Segment Footings
Manage and control P&L / expense activities.
Creatively and successfully leverage resources to cross sell produce better than expected results and have strong working relationships inside & outside the Branch.

2. RISK AND CONTROL

Maintain acceptable operating standards with particular attention paid to quality of work, cost efficiencies, compliance with institutional policies and procedures, and local regulations.
Demonstrate track record of delivering results while balancing risk management issues, understand the risks associated with all sales channel/product lines and make smart business decisions.
Utilize audit/control process to keep fraud/operating losses at a minimum without affecting sales process and maintain/improve overall level of client satisfaction.

3. PEOPLE / PERFORMANCE MANAGEMENT

Demonstrate strong leadership and people skills by building effective working relationships within and outside of peer group, and within the community that contribute to the financial performance of the Branch and overall creditability of the Branch Manager.
Communicate the vision, mission, values and Citibanking experience principles clearly and consistently that will motivate the staff to deliver business results across all channels / segments.

4. CUSTOMER / FRANCHISE PERFORMANCE

Monitor quality and timeliness of service delivery to ensure client satisfaction and maximize sales.
Stay close to the market and customers and provide feedback to relevant departments to enable them to develop market, place products and programs.

5. COMMUNITY